This Digestive Health Centre operates under By-laws – QM-00-Qualtiy Manual – that support and facilitates a quality health service that delivers safe care.

The By-laws – QM-00-Quality Manual:

  • establish the principles applying to the accreditation and defining scope of practice of practitioners
  • govern the relationship of The Digestive Health Centre with its accredited practitioners
  • set out rules for the conduct of accredited practitioners at The Digestive Health Centre
  • outline the obligations on accredited practitioners in relation to the safety and the quality of care of patients
  • ensure that a clinical governance framework is in place to evaluate, monitor and improve the quality and safety of the health services provided
  • set out the scope of practice for services the facility can safely support

To view a full copy of the current This Digestive Health Centre By-laws– QM-00-Quality Manual, please click here

Infection Prevention and Control

The Digestive Health Centre has a comprehensive infection prevention and control program in place. Our facility is regularly audited for compliance with national infection prevention and control guidelines, Australian Standards for reprocessing of reusable instruments (AS 4187) and the Australian Commission of Safety and Quality in Healthcare [ACSQHC] National Safety and Quality Health Service Standards Edition 2 (NSQHS).

Antimicrobial Stewardship

Is there any risk of infection during my procedure? At The Digestive Health Centre we have a robust infection control program and rigorous testing program in place ensuring any risks are minimised. Click Here for more information.

Hand Hygiene Australia Program

The Digestive Health Centre is committed to the Hand Hygiene Australia program and conducts regular compliance audits.

Clinical Indicators

Clinical indicators are measures of elements of clinical care, which may, when assessed over time, provide a method of assessing the quality and safety of care. The Digestive Health Centre collects a number of clinical indicators that can be benchmarked against published data. These include:

  • Failure to arrive
  • Unplanned transfer to another facility
  • Bowel Preparation Inadequacy
  • Failure to reach the Caecum
  • Post-Operative Nausea and/or Vomiting
  • Post Polypectomy Bleed
  • Cancellation after arrival due to pre-existing medical condition, acute medical condition/administration or organisation reason
  • Medication error/Adverse drug reaction
  • Unplanned return to operating room within 1 Month
  • Hospital acquired infection
  • Patient fall

Discharge Information

The Digestive Health Centre provides comprehensive information both before and after procedures to assist patients to be fully informed, prepared and in control of planning for discharge and post discharge follow up.

Patient feedback

All patients are given the opportunity to provide feedback, formally and informally. This feedback is treated with the utmost confidentiality and may be provided anonymously. Your opinion is important to us so when you receive a survey, we encourage you to take the time to fill it in.
The Digestive Health Centre also endeavours to call all patients in the 48 hours following their procedure to check on their condition and patients then have the opportunity to provide feedback at this time. The exception to this is Sundays and Public holidays.

If you would like to contact us about a complaint please email

How can you help us manage Safety and Quality?

We value our patients and their carers. Please feel free to let one of the staff know if you would like to assist with reviewing any of our Safety and Quality initiatives. You can also become a member of our Consumer Focus Group by contacting Kate Park our Business Operations Manager

Would you like further information?

Our Director of Nursing will be very happy to discuss any questions or concerns you may have with our Safety and Quality. She can be contacted by phone (03) 9791 8788.

We have collated our 2023/2024 Safety & quality statistics CP-005-B046 for your information.

Meanwhile, we are here to assist you so please do not hesitate to ask for assistance at any time.

Other useful Consumer Information” linking to the following documents and brochures: