The Digestive Health Centre provides comprehensive information both before and after procedures to assist patients to be fully informed, prepared and in control of planning for discharge and post discharge follow up.
All patients are given the opportunity to provide feedback, formally and informally. This feedback is treated with the utmost confidentiality and may be provided anonymously. Your opinion is important to us so when you receive a survey, we encourage you to take the time to fill it in.
The Digestive Health Centre also endeavours to call all patients in the 48 hours following their procedure to check on their condition and patients then have the opportunity to provide feedback at this time. The exception to this is Sundays and Public holidays.
If you would like to contact us about a complaint please email firstname.lastname@example.org
How can you help us manage Safety and Quality?
We value our patients and their carers. Please feel free to let one of the staff know if you would like to assist with reviewing any of our Safety and Quality initiatives. You can also become a member of our Consumer Focus Group by contacting Kate Park our Business Operations Manager email@example.com
Would you like further information?
Our Director of Nursing will be very happy to discuss any questions or concerns you may have with our Safety and Quality. She can be contacted by phone (03) 9791 8788.
We have collated our 2022 Safety & Quality Statistics for your information.
Meanwhile, we are here to assist you so please do not hesitate to ask for assistance at any time.
Other useful Consumer Information” linking to the following documents and brochures: